Please complete the below form to assist you with your technical support concern. Required fields are marked with an *.

Check here if you agree and understand that this form collects some of your information to assist you with your concerns.

Created by:*:Internal-STRAND-AsiaExternal-ClientOthers

Type of Assistance:*:Remote – Online AccessOn premise – Face-to-faceNo need

Customer ID*:

Company Name*:

Contact Person*

Email Address*:

Type of Issue:*:Code reactivationInstallation errorOther issue

Product*:IBM-SPSS StatisticsIBM-SPSS AMOSIBM-SPSS ModelerOthers

Version:

Operating System: WindowsMACLinuxOthers

Authorization Code (Kindly provide the first 5 digits.)*

Brief Description of the Issue*

Evidence of the issue (Supporting document/screenshot of the issue/error)

Severity: LowMediumHigh

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Please complete the below form for the requested installation for monitoring purposes. Required fields are marked with an *.

Check here if you agree and understand that this form collects some of your information to assist you with your concerns.

Created by:*:Internal-STRAND-AsiaExternal-ClientOthers

Type of Assistance:*:Remote – Online AccessOn premise – Face-to-face

Type of Installation:*:Includes in the deliveryWith issue/errorCode reactivation – reinstallationOthers

Customer ID*:

Company Name*:

Contact Person*

Email Address*:

Product*:IBM-SPSS StatisticsIBM-SPSS AMOSIBM-SPSS ModelerOthers

Version:

Operating System: WindowsMACLinuxOthers

Scheduled Installation

Assigned Staff – Who assisted you? ArthurMarcBothOthers

Check here to confirm that the installation is completed.

To further improve our services, we would like to get your feedback and kindly rate the service provided by the assigned staff/s.

Service Know How: Very SatisfiedSatisfiedFair/OKDissatisfiedVery Dissatisfied
Courteousness: Very SatisfiedSatisfiedFair/OKDissatisfiedVery Dissatisfied
Helpfulness: Very SatisfiedSatisfiedFair/OKDissatisfiedVery Dissatisfied

Comments*

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Please complete the below form for closure of the open technical case for our monitoring purposes. Required fields are marked with an *.

Check here if you agree and understand that this form collects some of your information to complete your technical concerns.

Reference Number:* (The reference number provided when created the technical issue.)

Created by:*:Internal-STRAND-AsiaExternal-ClientOthers

Type of Issue/Concern :*:Code upgradeWith issue/errorCode reactivation – reinstallationOthers

Check here if you agree and understand that completing this form will close the open technical case.

Type of communication in solving the issue:*:Exchange of emails – Assistance thru emailThru online messages – E.g. FB messemger, etc.Thru phoneAll type of communications

Customer ID*:

Company Name*:

Contact Person*

Email Address*:

To further improve our services, we would like to get your feedback and kindly rate the service provided by the assigned staff/s.

The reported issue was resolved immediately: AgreeDisagree
Service Know How: Very SatisfiedSatisfiedFair/OKDissatisfiedVery Dissatisfied
Courteousness: Very SatisfiedSatisfiedFair/OKDissatisfiedVery Dissatisfied
Helpfulness: Very SatisfiedSatisfiedFair/OKDissatisfiedVery Dissatisfied

Comments*

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